Sage Cloud Sync Connectivity Fix - Drop Outs & Data Sync

Cloud services require stable, fast internet. Test your connection:

1. Visit speedtest.net or fast.com to test connection speed
2. Verify download speed is at least 5 Mbps (10+ recommended)
3. Check for high ping/latency (should be under 100ms)
4. Test on different devices to rule out device-specific issues
5. If using WiFi, try wired Ethernet connection
6. Contact ISP if speeds are significantly below expected

Download Speed: 5 Mbps minimum, 10+ Mbps recommended
Upload Speed: 1 Mbps minimum, 3+ Mbps recommended
Latency/Ping: Under 100ms
Connection: Stable (no frequent drops or packet loss)

Corrupted cache can cause sync failures and connection issues:

1. In your browser, press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac)
2. Select "All time" or "Everything" for time range
3. Check: Cached images and files, Cookies, Browsing history
4. Click "Clear data" or "Clear browsing data"
5. Close browser completely and reopen
6. Log back into Sage Business Cloud

Verify if Sage cloud services are experiencing outages:

1. Visit status.sage.com or Sage's official service status page
2. Check for reported incidents affecting your product
3. Review Sage Community Hub for user-reported issues
4. Check Sage's social media (Twitter/X) for announcements
5. If outage is confirmed, wait for Sage to resolve
6. Subscribe to status updates for notifications

Browser extensions can interfere with cloud connectivity:

1. Open incognito/private browsing window (Ctrl+Shift+N in Chrome/Edge)
2. Navigate to Sage Business Cloud login page
3. Log in and test if sync works properly
4. If it works, browser extensions are likely the cause
5. Disable extensions one by one to find the culprit
6. Common problematic extensions: Ad blockers, VPNs, security tools

If using Sage Desktop with cloud sync (hybrid model):

1. Open Sage Desktop application
2. Go to Settings → Cloud Services or Sync Settings
3. Disconnect cloud sync temporarily
4. Close Sage completely
5. Reopen and reconnect cloud sync
6. Re-authenticate with cloud credentials
7. Wait for initial sync to complete

Security software can block cloud connections:

1. Temporarily disable antivirus/firewall to test connection
2. If connection works, add Sage to exceptions/whitelist
3. Add *.sage.com and *.sageaccounting.com to allowed domains
4. Ensure HTTPS (port 443) traffic is allowed
5. For corporate networks, contact IT to whitelist Sage domains
6. Re-enable security software after whitelisting

Browser-specific issues can cause connectivity problems:

1. If using Chrome, try Microsoft Edge or Firefox
2. Ensure browser is updated to latest version
3. Sage officially supports: Chrome, Edge, Firefox, Safari
4. Avoid older browsers (Internet Explorer, outdated versions)
5. If alternate browser works, troubleshoot original browser settings

Google Chrome: Latest version
Microsoft Edge: Latest version
Mozilla Firefox: Latest version
Safari: Version 14+ (Mac/iOS)
 
NOT SUPPORTED:
Internet Explorer (any version)
Browsers older than 2 versions behind current

If sync partially works but certain data won't sync:

1. Check Sage sync log or activity log for specific errors
2. Look for conflict notifications or warnings
3. Resolve data conflicts manually (e.g., duplicate entries)
4. Ensure all devices are using same Sage version
5. Verify date/time settings are correct on all devices
6. Force manual sync: Settings → Sync Now or Refresh